Terms of service
TERMS OF SERVICE
Effective date: 29 September 2026
These Terms of Service govern your use of the Kgothatso Makokoe Global Luxury House website and your purchase of products through our online store.
Kgothatso Makokoe Global Luxury House is operated by Kgothatso Makokoe (Pty) Ltd, a company registered in the Republic of South Africa.
By accessing or using this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.
1. ABOUT THE STORE
Kgothatso Makokoe Global Luxury House is a luxury house established under Kgothatso Makokoe (Pty) Ltd.
The website provides information about the House, its Maisons and products, and may offer selected products for purchase online.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the website are accurate and current.
However, colours, finishes, packaging and other visual characteristics may appear differently depending on your device or display.
We reserve the right to correct errors, inaccuracies or omissions and to update product information where reasonably necessary.
3. PRODUCT AVAILABILITY
All products are subject to availability.
We may limit quantities, discontinue products or withdraw products from sale at any time.
If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate remedy in accordance with applicable law.
4. PRICES
Prices displayed on the website are stated in the currency indicated at checkout.
Where applicable, taxes and other charges will be displayed or applied in accordance with applicable law.
We reserve the right to correct pricing errors or other obvious errors in product information.
If an obvious pricing error affects an order, we will contact the customer before proceeding where reasonably possible.
5. ORDERS
Placing an order constitutes an offer to purchase the selected products.
An order is subject to acceptance and product availability.
We reserve the right to decline or cancel an order where reasonably necessary, including where there is an obvious pricing or product information error, suspected fraudulent activity, or circumstances affecting product availability.
Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with applicable law and our Return and Refund Policy.
6. PAYMENT
Payment must be completed using a payment method made available through the website at checkout.
Payment processing may be provided by third-party payment service providers.
We do not store full payment card details unless expressly stated and lawfully required.
7. SHIPPING AND DELIVERY
Orders are delivered to the delivery address provided by the customer at checkout.
Delivery times are estimates and may vary depending on destination, availability, customs procedures, courier operations and other circumstances outside our reasonable control.
For international orders, customers are responsible for reviewing applicable import requirements, customs duties, taxes and clearance charges in the destination country unless expressly stated otherwise at checkout.
Further information is provided in our Shipping Policy.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Return and Refund Policy.
Nothing in these Terms of Service excludes or limits any mandatory consumer rights applicable to a customer under the laws of the customer's jurisdiction.
9. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate and complete information when placing an order, including their name, contact details, billing information and delivery address.
Customers must not use the website for unlawful purposes, fraudulent activity, unauthorised access, interference with the website or any activity that may compromise the security or operation of the website.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, all content appearing on this website, including names, trademarks, logos, photographs, product imagery, designs, text, graphics, layouts and other materials, is owned by or licensed to Kgothatso Makokoe (Pty) Ltd or its relevant rights holders.
No content may be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission, except where permitted by applicable law.
11. WEBSITE USE
We aim to maintain the availability and security of the website but do not guarantee that the website will always be available, uninterrupted or free from errors.
We may modify, suspend or discontinue any part of the website where reasonably necessary for maintenance, security, operational or business purposes.
12. THIRD-PARTY SERVICES
The website may use third-party services, including payment processors, shipping providers, technology providers and other service providers.
Third-party services may be subject to their own terms and conditions and privacy policies.
13. PRIVACY
The collection and use of personal information are governed by our Privacy Policy.
By using the website, customers acknowledge that personal information may be processed as described in the Privacy Policy and in accordance with applicable data-protection laws.
14. LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, Kgothatso Makokoe (Pty) Ltd will not be liable for losses arising from circumstances beyond our reasonable control, including delays caused by third-party service providers, couriers, customs authorities, payment providers, telecommunications providers or other external circumstances.
15. FORCE MAJEURE
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, disruptions to transportation, telecommunications or payment systems, labour disruptions, civil emergencies or other comparable events.
16. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory consumer-protection or other legal rights that apply to customers in their jurisdiction.
17. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The updated version will be published on this website with a revised effective date.
18. CONTACT
For questions regarding these Terms of Service, orders or the use of this website, please contact:
Kgothatso Makokoe Global Luxury House
Kgothatso Makokoe (Pty) Ltd
Email: sales@kgothatsomakokoe.com